Privacy Policy

Last Updated: September 8, 2026

AudienceInsights.io (“AudienceInsights,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, upload information, or use the AudienceInsights platform and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.

1. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Services, and certain information collected automatically.

Information You Provide to Us

We may collect personal information when you:

• Create or use an AudienceInsights account;
• Upload a LinkedIn connections export or other data file;
• Provide information about your business, goals, target market, or professional objectives;
• Subscribe to our Services;
• Contact customer support;
• Request information about our Services;
• Participate in surveys, promotions, or other activities;
• Subscribe to marketing communications; or
• Otherwise communicate with us.

This information may include:

• Name;
• Email address;
• Company and job title;
• Account credentials;
• Billing and payment information;
• Professional information;
• Business or networking objectives;
• Information contained in files you upload to the Services; and
• Other information you voluntarily provide.

Information From Uploaded Data

AudienceInsights is designed to analyze professional-network data that you choose to provide to us.

For example, you may upload a LinkedIn connections export containing information about people in your professional network. Depending on the information contained in the file, this may include:

• Names;
• Job titles;
• Companies;
• Locations;
• LinkedIn profile information;
• Professional history;
• Connection dates;
• Industry or professional information; and
• Other information included in your exported data.

You are responsible for ensuring that you have the right to provide information to AudienceInsights and that your use of the Services complies with applicable laws and the terms applicable to the source of the data.

AudienceInsights does not require direct access to your LinkedIn account to perform its core network analysis. You provide the data you want us to analyze.

Automatically Collected Information

When you access or use our website or Services, we may automatically collect certain information, including:

• IP address;
• Browser type and version;
• Operating system;
• Device information;
• Referring website or application;
• Pages viewed;
• Features used;
• Dates and times of access;
• Session information;
• Usage and interaction data; and
• Diagnostic, performance, and error information.

Cookies and Similar Technologies

We may use cookies, web beacons, pixels, local storage, and similar technologies to operate our website, remember preferences, understand how our Services are used, analyze traffic, and improve the user experience.

You may configure your browser to reject certain cookies. Some features of the Services may not function properly if cookies are disabled.

2. How We Use Your Information

We use information we collect for purposes including:

• Providing, operating, and maintaining the Services;
• Processing and analyzing data you upload;
• Generating reports, insights, recommendations, scores, classifications, and other outputs;
• Personalizing your experience;
• Understanding your professional network and identifying potential opportunities;
• Providing customer support;
• Processing payments and managing subscriptions;
• Communicating with you about your account or the Services;
• Sending product updates, announcements, and marketing communications where permitted;
• Monitoring and analyzing usage patterns and trends;
• Improving the performance, reliability, and functionality of the Services;
• Detecting, preventing, and investigating fraud, abuse, security incidents, and unauthorized access;
• Troubleshooting technical problems;
• Enforcing our agreements and protecting our rights;
• Complying with applicable laws and legal obligations; and
• Creating aggregated or de-identified information for legitimate business purposes.

We may also use information to understand how customers use AudienceInsights and to develop new features, products, and services.

Aggregated and De-identified Information

We may aggregate or de-identify information so that it can no longer reasonably be used to identify an individual.

Once information has been appropriately aggregated or de-identified, we may use it for purposes such as:

• Product development;
• Analytics;
• Research;
• Business planning;
• Measuring trends;
• Improving our Services; and
• Other legitimate business purposes.

This Privacy Policy does not restrict our use of information that has been aggregated or de-identified so that it no longer identifies an individual.

3. AI and Machine Learning

AudienceInsights uses artificial intelligence and machine-learning technologies to analyze information and generate insights, classifications, recommendations, and other outputs.

Depending on the features you use, information you provide may be processed by third-party AI or machine-learning service providers acting on our behalf.

We use AI services to provide functionality that you have requested, such as analyzing professional information, identifying patterns, generating insights, and producing recommendations.

We do not sell your uploaded data to AI providers.

We require service providers that process information on our behalf to use that information only for the purposes for which we provide it to them and to maintain appropriate safeguards.

Where third-party AI providers are used, we take reasonable steps to ensure that information submitted for processing is handled in accordance with our contractual and privacy requirements.

Unless otherwise disclosed to you, AudienceInsights does not use your uploaded personal data to train a third-party AI model for unrelated purposes.

4. Legal Bases for Processing

Depending on where you live, we may rely on different legal bases to process your personal information.

Where applicable, these may include:

Performance of a Contract

We process information when necessary to provide the Services you have requested, manage your account, process payments, and fulfill our contractual obligations.

Legitimate Interests

We may process information when necessary for our legitimate business interests, including:

• Operating and improving the Services;
• Securing our systems;
• Preventing fraud and abuse;
• Understanding how our Services are used;
• Developing new products and features;
• Communicating with customers; and
• Protecting our legal rights.

When relying on legitimate interests, we consider the potential impact on your privacy and balance those interests against your rights.

Consent

Where required by law, we may rely on your consent to process personal information for specific purposes.

You may withdraw consent where applicable, although withdrawing consent does not affect processing that occurred before withdrawal.

Legal Obligations

We may process or disclose information where necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful governmental requests.

5. How We Share Information

We do not sell your personal information in exchange for money.

We may share information in the following circumstances.

Service Providers

We may share information with trusted third-party service providers that help us operate the Services.

These providers may include companies that provide:

• Cloud hosting and infrastructure;
• Data storage;
• Data processing;
• AI and machine-learning processing;
• Analytics;
• Application monitoring and error tracking;
• Payment processing;
• Customer support;
• Email and communications delivery;
• Security services;
• Authentication;
• Business operations; and
• Other services necessary to operate AudienceInsights.

These service providers may access personal information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security protections.

Third-Party Integrations

If you choose to connect AudienceInsights to a third-party service, we may share information with that service as necessary to provide the functionality you have requested.

Those third parties operate under their own privacy policies and terms.

Legal Requirements

We may disclose information when we believe disclosure is reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or other legal process;
• Respond to a lawful governmental request;
• Protect the rights, property, or safety of AudienceInsights, our users, or others;
• Investigate fraud, security incidents, or abuse; or
• Enforce our agreements.

Business Transfers

If AudienceInsights is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

With Your Consent

We may share information with third parties when you specifically direct us to do so or otherwise provide your consent.

6. Your Uploaded Data and Professional Network Information

AudienceInsights is designed to help you understand and derive value from your professional network.

When you upload a data file, you retain responsibility for the data contained in that file.

You represent that you have the appropriate rights, permissions, or lawful basis to provide the information to AudienceInsights for processing.

AudienceInsights processes uploaded information to provide the Services, including analyzing professional networks, identifying patterns, generating insights, ranking or scoring potential opportunities, and producing reports and recommendations.

We do not use your uploaded data to independently contact people in your network, send communications to your contacts, or represent that we are acting on behalf of those individuals.

You should not upload sensitive personal information that is not necessary for the Services.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the nature of the information and the Services, these safeguards may include:

• Encryption in transit;
• Access controls;
• Authentication controls;
• Restricted employee access;
• Monitoring and logging;
• Secure cloud infrastructure;
• Backup and recovery procedures;
• Security testing and monitoring; and
• Policies and procedures designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services;
• Maintain your account;
• Fulfill contractual obligations;
• Resolve disputes;
• Prevent fraud and abuse;
• Maintain security;
• Comply with legal obligations; and
• Enforce our agreements.

The length of time we retain information may vary depending on the type of information and why we collected it.

When information is no longer required, we may delete it, anonymize it, or securely archive it in accordance with our data-retention practices.

Some information may remain in backups or disaster-recovery systems for a limited period after deletion. Such information will be isolated from ordinary use and deleted or overwritten according to our backup procedures.

9. Account and Data Deletion

You may request that we delete your AudienceInsights account and personal information by contacting us.

Where available, you may also delete information directly through the Services.

When we receive a valid deletion request, we will take reasonable steps to delete or de-identify the applicable information, subject to legal, security, fraud-prevention, contractual, and legitimate business requirements.

For example, we may retain limited information when necessary to:

• Comply with a legal obligation;
• Resolve a dispute;
• Prevent fraud or abuse;
• Maintain security;
• Enforce our agreements; or
• Maintain appropriate business records.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

• The right to know whether we process your personal information;
• The right to access personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of personal information;
• The right to restrict or object to certain processing;
• The right to data portability;
• The right to withdraw consent where processing is based on consent; and
• The right to lodge a complaint with an applicable privacy or data-protection authority.

To exercise a privacy right, please contact us using the contact information provided below.

We may need to verify your identity before fulfilling certain requests. This is intended to protect your information and prevent unauthorized requests.

We will respond to valid requests within the time period required by applicable law.

11. Marketing Communications

We may send you transactional and service-related communications, including:

• Account notifications;
• Security alerts;
• Product updates;
• Billing communications; and
• Other communications necessary to provide the Services.

Where permitted by law, we may also send promotional communications about AudienceInsights, including information about new features, products, events, or offers.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the message.

Even if you opt out of marketing communications, we may continue to send you non-promotional communications that are necessary to operate your account or provide the Services.

12. Children’s Privacy

The Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from individuals under the age of 18.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. International Data Transfers

AudienceInsights may use service providers and infrastructure located in countries other than the country in which you live.

As a result, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions where privacy laws may differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections or other legally recognized transfer mechanisms.

14. California Residents

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these rights may include:

• The right to know what personal information we collect, use, disclose, or retain;
• The right to request deletion of personal information;
• The right to correct inaccurate personal information;
• The right to opt out of certain sales or sharing of personal information;
• The right to limit certain uses of sensitive personal information; and
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

AudienceInsights does not sell personal information for monetary consideration.

If our practices change in a way that constitutes a sale or sharing under applicable California law, we will provide the notices and opt-out mechanisms required by law.

15. Canadian Privacy

If you are located in Canada, AudienceInsights processes personal information in accordance with applicable Canadian privacy laws.

Depending on the circumstances, this may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We aim to collect, use, and disclose personal information only for reasonable and appropriate purposes and to provide transparency regarding our handling of personal information.

You may contact us to request access to or correction of personal information we maintain about you, subject to applicable legal limitations.

16. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable data-protection laws may provide you with additional rights.

These may include:

• Access;
• Correction;
• Deletion;
• Restriction of processing;
• Data portability;
• Objection to processing;
• Withdrawal of consent; and
• The right to lodge a complaint with a supervisory authority.

Where applicable, AudienceInsights will process personal information in accordance with the legal bases described in this Privacy Policy.

If we transfer personal information outside the EEA or UK, we will use appropriate safeguards where required by applicable law.

17. Third-Party Websites and Services

Our website or Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party service before providing information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;
• Our information practices;
• Technology;
• Applicable laws;
• Regulatory requirements; or
• Our business operations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us:

AudienceInsights.io

Email: hello@audienceinsights.io

Please include enough information for us to understand your request and, where necessary, verify your identity.